Performance levels for the Customer Satisfaction Rating with descriptions
| Performance level | Description |
|
Very satisfied |
Overall performance exceeded the objectives outlined in the Contract Execution Plan and subsequent revisions (completed on time, on budget, deliverables met to stated quality/safety standards, and good working relationship with the Kairos team). |
| Satisfied |
Performance met the objectives outlined in the Contract Execution Plan. For example: delivered on budget, on schedule, and/or team met the stated quality/safety/relationship expectations. |
| Neutral |
Performance overall met the objectives outlined in the Contract Execution Plan or partly exceeded the objectives and partly underperformed. For example: delivered on budget, before schedule but team did not meet the stated quality/safety/relationship expectations. |
| Less satisfied |
Performance only partially satisfied the objectives outlined in the Contract Execution Plan and subsequent revisions. For example: The project was finished over budget, behind schedule, partially without agreed functionality, below stated quality expectations, or unsatisfying work relationship with the team. |
|
Very unsatisfied |
Performance did not satisfy the objectives outlined in the Contract Execution Plan, subsequent revisions, and scope of work. For example: The project was finished over budget, behind schedule, without agreed functionality, below stated quality expectations, or poor working relationship with the project team. |